Terms & Guarantees

Last updated: 20 August 2026

These terms apply to quotes, orders and installations from Get Blinds Direct (previously DFW Window Coverings), 2244 Luna Road, Ste 120, Carrollton, TX 75006. They sit alongside your signed order or invoice; where the two differ, your signed order governs.

01Website estimates are not quotes

The instant estimate on our website is generated automatically from the options you select. It is a ballpark figure to help you decide whether to book a measurement. It is not an offer and it is not binding on either of us.

Your actual price depends on the real dimensions of each opening, the fabric or finish you choose, mount type, and site conditions. We confirm it in writing after we measure. Until you approve that written quote, nothing is owed and nothing is ordered.

02Free measurement and quote

In-home consultation, measurement and quotation are free within our Dallas–Fort Worth service area, with no obligation to buy. If you are unsure whether we reach you, call or text us and we will confirm before booking.

Please move furniture and personal items away from the windows before we arrive. We are not responsible for items left in the work area.

03Payment

A 50% payment is required to place your order into production. Custom window coverings are manufactured to the measurements of your specific openings and cannot be resold, so this payment is non-refundable once production begins, except where we cancel or fail to perform.

The remaining 50% is due on the day of installation, once your window coverings are fitted and you are satisfied they are operating correctly.

0414-day install guarantee

We guarantee installation within 14 calendar days of receiving your 50% payment, subject to the conditions below.

The guarantee applies to standard orders of the products we manufacture — 2" faux wood blinds and roller shades — at properties within our service area.

The 14 days are paused, and the guarantee does not apply, where a delay is caused by:

• Us being unable to reach you or agree an installation time
• You changing the order after production has started
• The property not being ready, accessible, or safe to work in
• Weather, natural disaster, or other events outside our reasonable control

If we miss the deadline for any reason within our control, your installation is free. We waive the installation charge on the affected order and credit it against your remaining balance. No claim form and nothing for you to chase — we apply it ourselves when we invoice the balance.

The remedy is limited to the installation charge on the affected order.

05Price match

If you find a lower price on a comparable project, bring it to us before you place your order and we will match it.

To qualify, the competing price must be:

• A current written quote, dated within 30 days, from a licensed and insured installer operating in our service area
• For a comparable product — similar type, material, quality and operating system
• For a comparable scope, including professional measurement and professional installation
• Presented before you approve your Get Blinds Direct quote

We cannot match online-only or mail-order pricing that excludes measurement and installation, clearance or liquidation pricing, employee or trade pricing, pricing that cannot be verified, or errors in a competitor's quote. The price match cannot be combined with other promotional offers.

06Warranty

Every Get Blinds Direct project is backed by our 1-year warranty from the date of installation. If a product or our installation is not performing as it should, contact us and we will come out and put it right.

The warranty does not cover damage from misuse, accident, alteration, improper cleaning, or normal wear. It applies to the original customer at the original installation address.

07Removal of existing window coverings

Tell us at the time of measurement if you need existing window coverings removed, and we will confirm in your written quote whether it is included.

08Cancellation

You may cancel before production begins for a full refund of your payment. Once your custom order is in production it cannot be cancelled or refunded, because the products are made to your measurements. Texas law may give you a three-day right to cancel certain in-home sales; where it applies, that right prevails over this section.

09Limits

Our total liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot lawfully be limited.

10Contact

Email: support@getblindsdirect.com
Phone: (214) 974-5578
Address: 2244 Luna Road, Ste 120, Carrollton, TX 75006